SHIPPING & RETURNS
Shipping Policy
Andromeda ships orders worldwide. We are not responsible for any customs tax from your country. Delivery cost will be charged in addition and will be displayed in the ‘Total Cost'.
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Please note: For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which we are not responsible for and are to be borne by you. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties). Further information can be found, for example, athttp://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm and on import VAT at http://auskunft.ezt-online.de//eepto/Welcome.do and especially for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do
Estimated delivery times:
Germany: approx. 3-6 business days
Europe: approx. 6-9 business days
World: approx. 7-11 business days
We are try to stake in the lower range of delivery times.
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Return & Exchange Policy
You can return your order/item purchased, within 14 days of the delivery date. All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. For goods that have a special hygiene sticker such as swimwear, the right of return applies only if the sticker has not been removed. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 14-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost. Please use your national shipping service (tracking number suggested) and return it to the following address:
Andromeda
Adam-Berg-Strasse 184a
81735 Munich/Germany
(all costs will be at your expense and we will not be able to accept liability for lost or damaged returns).
Once we have received, inspected and approved your return, please allow 3 - 7 working days (depending on peak times) for your return to be processed. We will immediately request reimbursement and send you a confirmation e-mail. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.